Customer Service






    We Make It Easy!

    Our customer service department is available Monday-Friday (9:00am - 5:00pm EST) and our call center is open 24/7.

    Call us ANYTIME at: 1-800-866-2538

    -OR-

    Email us at:
    customerservice@noblecollection.com

    Where's my Order?

    Log in to your account and find the latest tracking information on your order.

    Ship with Confidence.

    Here at the Noble Collection, we are devoted to making your shopping experience as pleasant as possible. We choose Flat Rate shipping as our standard to make things easier for you. For more information go to our shipping page.

    Say Thanks with a Noble Collection Gift Certificate.

    To Purchase or Redeem a Gift Certificate, please call Customer Service at 1-800-866-0232

    Our Return Policy!

    We stand behind our products!!!
    If you are not completely satisfied with any item purchased from us, return it to us within 30 days of the shipping date, and we will refund your money. That's always been our policy. For clear, easy to read instructions go to our returns page.

    Secure Shopping Policy

    Thank you for shopping with us. Your personal information and credit card numbers will be handled using the highest standards of safety and security features available.

    Secure Shopping
    Our shopping site is encrypted using Secure Socket Layer (SSL) technology, so you are assured that your transactions are safe from prying eyes. With SSL, information sent via the Internet can be trusted to arrive privately and unaltered. In order for SSL Security to work, you must use an SSL-enabled browser.

    If you are still unsure or are having any concerns about ordering electronically, please 1800-866-2538 to simply place your order over the phone. Please have the item ready for each item you wish to order.

    You must be at least 13 years of age to register for an account on our website.

    Your Privacy Online
    We certify that all electronic information relating to our customers, including page addresses and personal information, will be kept confidential and will not be released to third parties for commercial purposes without permission.

    Privacy Policy
    We use information we collect about you to process orders and to provide a more personalized shopping experience. Please read on more details about our privacy policy.

    What information do we collect and how do we use it?
    When you order, we need to know your name, email address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order and notify you of your order status. We personalize your shopping experience by using your purchases to formulate our recommendations about the products and merchandise that may interest you. We also monitor customer traffic patterns and site usage to assist in the design and layout of the website. We can also use the information collected to notify you about important change to the website, new services, and special offers with think you will find valuable. Your IP address is used to help identify you and your shopping cart. We may also use your IP address to help diagnose problems with our server, and to administer our website.

    How do we protect customer information?
    When you place order or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer date we collect is protected against unauthorized access.

    What about "cookies"?
    "Cookies" are small pieces of information stored by your browser or your computers hard drive. Our cookies contain NO personal identifying information, but they do enable us to provide personalized features such as "My Account" and to store item in your shopping cart between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without cookies you can still use most of the feature in our stores, including placing item in your shopping cart and purchasing them.

    Will we disclose the information we collect to outside parties?
    We do not sell , trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statics will include no personal identifying information. We may release account information when we believe, in good faith, that such release is reasonable, necessary to (i) comply with law (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our company, our users, or others.

    In Summary
    We are committed to protecting your privacy. We use information collected on our site to make shopping online possible and to enhance your over all shopping experience. We do not sell, trade, or rent your personal information to others.

    Your comment
    By using our website, you consent to the collection and use of this information by our company. We reserve the right to change this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstance we disclose it.

    Links
    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. However, any links from this website are not under our control and therefore, not governed by our privacy policies. The Noble Collection is not responsible for those websites.

    Contact Us
    We welcome your comments! Please use this link to enter a comment or use the information provided below to contact us.

    Email:
    customerservice@noblecollection.com

    Mail
    The Noble Collection
    PO Box 1476
    Sterling VA 20167
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